Customer Testimonials
It was a pleasure working with Zakk—no pressure, no push to close the sale. I’ll definitely be reaching out to Zakk when we purchase another vehicle
Always great service. Billy is the best salesman. Service center is great too. Would recommend
Went in for recall fix They had easy online appointment which was easy Got my truck in next business day Received shuttle service which was a great help Got my truck back I an hour And they washed it!!!!!! If that is not great service I don’t know what !!!! I will definitely be using them when getting new truck in near future Highly recommended 😀
The moment I got there the service person was very helpful he was very kind
Max &'Jerry are top shelf when it comes to the customer experience, not salesy at all, great relationship builders. Both have been extremely helpful with any follow-ups. We just ordered a second vehicle based on our previous experience.
I had a great experience buying a vehicle at Castle Chevrolet GMC McHenry. Bill Ciszon was friendly, respectful, and easy to work with. There was no pressure to buy anything I didn’t want, which made the process smooth and stress-free. I highly recommend this dealership to anyone looking for a straightforward and pleasant car-buying experience.
I worked with Zakk and Jerry, an absolute pleasure to work with. I was in a hurry when I pulled off the lot with my new car. After all was said and done I wasn’t content with the detail job. I let them know and asked to bring it in no questions asked.
When I say theeeeeeee best I mean the best I drove two hours to Castle Chevy dealership but before I did, I called them and told them pacifically what I am looking for and the price I would not go over and they said come on down. I get down there the minute I walked in I got greeted with so much respect and joy. My salesman pulled up a 2025 Chevy equinox black on black just like I wanted and I test drove it and I got it when I say they make sure you get your moneys worth and ... Read More DealerRater - May 6, 2025
Friendly service writers. Clean dealership. Convenient location. Fast and thorough service! Overall a very good experience.
Always receive 5 star level service. Only place I will take my 2 Vehicles. That are transparent and honest. Advisor Chris very professional, is considerate of my time, and ensures efficient turn around. This team knows their products and I am confident in the service they provide.
Unwilling to be competitive with 1) preapproved financing and 2) CarMax/Carvana offers on trade-in (they would only match the lowest offers). Offers provided were not transparent on APR or whether rebates discussed were included. When I asked if there was anything else they could do to be competitive, they said no - which was fine. But after I shook hands and began to head to the door, within 2 steps I heard the individual (which I'll not call out here) loudly crumple the offer. It felt pointed and very unprofessional and the sole reason I've knocked off three stars. I'... Read More DealerRater - Mar 31, 2025
Great service, service kept my car right on track and was completed ahead of time. Excellent dealership I have been using for 20 years. Prior dealer was Gary lang
bill was great!! if you did not understand he lessen. and made you happy on your new car. you tell him what you want and he will get it for you. keep up the good work.
Great service from the sales person Henry La to the finance dept Jason. This is my 3rd vehicle at this location. They were able to transfer my veteran plates and that made very happy. The DMV was not helpful and very rude. Excellent service at Castles.
Terrible customer service. The vehicle I purchased had multiple problems, under warranty, Jerome made every excuse not to fix it, even going as far as to call me a liar. I had to argue for weeks, to finally get it fixed. However, he still hasn't reimbursed me for the tolls the service department incurred while test driving my vehicle, although he assured me he would. Jerome also does not return calls/emails. You have to call the receptionist and make them hunt him down while you hold, or just show up in his office to get a response.
I put off buying a new car for years knowing how painful the process can be. Through friends, it was suggested I work with Bill Ciszon at Castle Chevrolet McHenry as I have been looking at the new models and knew what I wanted.
All I can say it the whole process was painless. My old car had no bells and whistles so a new one would take a minute to learn all I can do. I no longer have to manually turn on my headlights! Yes, it’s a very excitable feature. Ha!
I went in 1 day, test drove ... Read More DealerRater - Dec 22, 2024
Henry was helpful and knowledgeable about my order and kept me informed every step of the way plus arrived early !
I have good deal on my Chevy Silverado thanks
Amazing service from Chris.
Bill was great! He made things quick and easy. He was very thorough in explaining everything and answering all of my questions.
Excelente persona muy buen amigo siempre nos a tratado muy bien , siempre contestando todas las preguntas que le asemos de los autos con el compré mi primer camión y pronto iré por la next
I always feel like I am the only customer in the service area. Lots of attention about making sure everything I have asked for is taken care of.
Excellent service group, answered my questions, took care of business, and had my car delivered by very polite young man, all in an hour. This sealed it for me and I’ll be buying my next car from Castle because of my treatment in service. Service advisor was Matt H.
Always excellent service and very helpful. Also you get a clear idea on what you need to have done to get the best results.
Everything went very well. Bill and the whole staff were great.
Great service as usual
Great and friendly service as always A++
excellent service
Told salesman a couple time that I - Mary Anderson - wanted my name on the car and paperwork, then Russell's My car, I'm driving it, I would be writing the checks every month for it,. Simple. Get to the finance dept. My name not on top. What do you men understand. Now mail comes to us congratulating Russell on his purchase,. What a load of crap.
Ronald Arnold was patient and explained everything. The problem was solved in a timely manner. Everyone was polite, helpful and pleasant. Thank you. I will be back to Castle and I got to drive a great new Crosstrek!
Friendly service. Kept me informed along the way. Texted after getting home when I realized I was charged for a part I provided, but wasn’t used, & I received an apology, & promise to get a credit when I will return for service after a part arrives. Very pleased with Castle Subaru etc in McHenry.
Friendly and prompt service, nice waiting area, took good care of my vehicle! Have been there before for car care and shall return!
Ramsey was an excellent person to work with. He explained everything about the car and the financial aspects of the sale with no pressure. He was personable and efficient. Would definitely work with him again!.
Friendly, convenient service. All went smoothly and quickly.
Brian did a great job!
Prompt service as expected.
Joe was very knowledgeable and professional. He did everything possible to make my service at Castle the best. I would recommend Castle for its timeliness, cost and customer service. Thank you
My Truck was was ready when promised and looked like when I bought in 2022 .Everything was spotless. Very pleased.
As always , an excellent job !
Friendly professional staff....great place to purchase and/or service your vehicle. Thank you for a good experience.
A big thank you to my service advisor, J.R., who was friendly, professional, and kept me informed every step of the way during the process of my vehicle repair. I appreciated his help with my unique warranty situation and providing me with a loaner, while waiting for repair parts to arrive. The parts arrived early, and the tech(s) had my vehicle back up and running safely in no time. From the porter to the cashier, everyone delivered excellent service. Thank you!
Kept me appraised as to what was going on with the car as it was getting an oil change and tire rotation. Let me know that at the next service time there were certain items that needed to be done. Also, love the complementary car wash. Employees were very friendly, waiting room very welcoming and comfortable.
Fast, friendly service
Service personnel were very helpful in explaining what needed to be done with my car. Made the extra step in putting a new battery in my key. Good job in keeping me informed. Thanks
Greeted as I walked thru the door and the experience continued on a great note all during my visit. Steve was amazing to work with. He showed me all options and listened to all of what I was looking for. Would highly recommend.
First time at this dealership. Service was quick and easy. Service rep was thorough. Would bring my vehicle back again
Eric Laredo is a top notch salesperson! Jerome the sales manager is also very dedicated to making the experience great! This dealership is winner!
Excellent service. Thank you so much.
Brian, the service manager at Castle Kia in McHenry is the best. He got my car fixed correctly and quickly. Fantastic service. I highly recommend Castle!
Friendly Courteous Professional
Great service!! Vehicle was done perfect and on time!
Lloyd was my Service manager. Great Service, professional, thorough and great updates.
Jacob was our salesman and did a great job. Vey friendly. If he didn’t know the answer to a question he immediately went to find out. Kept apologizing for the procedure taking so long and told him not to worry.
Samson was very helpful in recommending appropriate maintenance on my Subaru and the reasoning. He is a very knowledgeable and Go go away trustworthy professional. Highly recommend him and Castle Subaru over nearby competitors.
Dino was great to work with. Made the process super easy!
Dino was very kind and a great help!!
Great service
My favorite Subaru dealership!
The experience was excellent, from reception, through the inspection, information along the way was cosice, and allowed me to make my decisions, comfortably. My only disappointment was the greasy hand prints all around the truck. I delivered an immaculate truck, with a fresh coating on it. I called and requested that the truck not be washed by your personel. They followed my request, but their greasy prints tell me that they don’t respect
Very through with the repairs on my 2015 Optima very satisfied with the attention that I received.
I left vehicle for the day (luckily) for a couple recalls on some software /sensor updates. Added an oil change and tire rotation also. Both the added services state that they include check & set tire pressure. However, when I picked up the vehicle, the dash displayed 30&31 psi in the tires. The door jamb sticker states 35psi and the tires state 40max. It’s getting colder overnight now and every morning the truck says low psi in all the tires. I took care of it obviously but I hope they did the service that I cannot confirm.
Great customer service, quick oil change, nice wash, can’t complain
Didn’t have an appointment for an oil change on a Friday afternoon and they got my car in and out in less than an hour!
Asked in text if there was a drop box. No reply. Requested headlight never got changed and still isn't. Run on when starting, technician said he couldn't replicate. Does it everyday. Did I really get a fuel system cleaning to remedy this ?
The techs and mechanics were great! They gave me all the information and explained everything they were doing. They also made sure to keep me informed. The service customer service was very bad, super slow with getting back to me and wasn’t listening to their voicemails very frustrated with that aspect. Also I opted for a detial when they were finished and that wasn’t done when I picked up my car and they left trash in my car!
Found the problem with my car and took care of it right away
A quick and accurate fix got my car back on the road.
